OUR MISSION:
TravelProducts.com has been serving the needs of travelers since the start of e-commerce in 1996. Our company is celebrating 13 years on the web.
We provide travel-sized essentials and conveniences to improve travel and the mobile lifestyle. TravelProducts.com is devoted to making customer satisfaction #1 goal.
Our products comply with current TSA regulations to make business or recreational travel as safe and carefree as possible. What does TSA mean? It is short for Transportation Security Administration. TSA protects the nation's transportation systems to ensure freedom of movement for people and commerce.
We are proud to offer a wide selection of travel accessories. These include high quality luggage accessories, electrical appliances, personal care items, clothing items, clocks, rainwear, and important security items, for both business and vacation travelers.
Find out more about our products and services by browsing our website!
ONLINE PRIVACY:
Your privacy is important to us because in today's world, for better or worse, security issues are at the forefront of our thoughts. GeoTrust QuickSSL is one solution from GeoTrust that should give online consumers and businesses peace of mind.
Sites secured by QuickSSL are utilizing high-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
To better protect your privacy we provide this notice explaining our online information practices
and the choices you can make about the way your information is collected and used.
Information Collected:
The only personal information we collect is the information which you enter on the Order Form pages: shipping and billing name and address, email address, phone number and credit card information.
Uses of Information:
We use the information collected ONLY for the purpose of filling your order. We do not share this information with outside parties. We may contact you regarding your order status. If you do not wish to be contacted regarding the status of your order, please let us know.
We use return email addresses from your email correspondence to us to answer the email we receive. Such
addresses from your correspondence are not used for any other purpose and are not shared with outside parties.
SHIPPING & HANDLING:
Shipping & Handling is accurately calculated on our online order form, automatically determined by the quantity and the price of the product(s) ordered.
All our packages are shipped via either FedEx, Ground, or US Postal Services. Please note that FedEx cannot deliver to a P.O. box.
We ship within the USA only. We do not ship internationally.
Our policy is to try to ship all products within 48 hours of receipt
of the order (upon stock availability).
If an order is canceled after it has been shipped, we are unable to refund the shipping & handling charge.
RETURN POLICY:
-
All Items
-
Products may be returned or exchanged within 30 days of purchase if the items are in re-sellable condition.
Please send an email to our customer service department (with your order number) for return instructions.
Naturally we cannot accept returns of open, used or damaged products.
We do not issue refunds in case of damaged appliance caused by improper usage of plug adapters, converters & transformers.
The following items cannot be returned; all Tilleys products and books.
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Unneeded Item
- If you receive a product that you do not need any longer or a product that simply did not meet your expectation, please return it to us via a parcel carrier of your choice. NOTE that your return must be in re-sellable condition. Your return cannot be open, used or damaged.
We will promptly
credit your account excluding the shipping charge.
Or, to save you the trouble of paying shipping, you may write "Refused-Return
to Sender" on unopened package.
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Our error
- If we made a mistake on your order, we make it right or give you
your money back. We will pay for shipping both ways.
If you must return an order, please mail it via US Postal Service. Please make sure your return is properly packaged so it does not break during transit.
MISCELLANEOUS:
To keep our prices low, we do not
have a printed catalog, nor do we mail promotions.
When placing an order, please make
sure that your billing and your shipping address are current and correct.
Incorrect billing and shipping addresses will delay the processing of
your order. We reserve the right to obtain a signature on certain orders
over $100. If very large quantities are ordered, we may decide to ask
for a payment by check.
We do not
mail samples, if you are interested in our products and would like to
receive a sample, you need to place an order.
If you have any questions, please contact CustomerService@TravelProducts.com.
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